Business/Server Support

Providing timely and effective support services is of utmost importance to us. We know it is vital to our customers. Whether the need is a preliminary technical inquiry or post-sales support, it is our priority to serve you.
Contact Information   Telephone support at 1-978-443-5106 extension 3
E-mail support at
Our normal business hours are Monday to Friday, 9:00 am to 5:00 pm EST
Technical Documents  

How to calculate the maximum amount of available memory
Find Your Solution
FAQ - Frequently Asked Questions
RamDisk and RamDisk Plus Device Management
How to configure SuperCache 4 and/or SuperVolume
Release Notes for RamDisk and RamDisk Plus Server Edition

Standard Support   Software licenses purchased from SuperSpeed Software, Inc. (SSI), include technical support and maintenance for a period of one (1) year from the date of purchase. Technical support is provided by telephone or by e-mail with SSI’s staff during normal SSI business hours. During the support period, product maintenance is provided by no-cost upgrades to the same product of the same major version number. Standard Support can be renewed at the end of the annual period for a period of one (1) year at the cost of 25% of the product’s list price.
Premier Support   SuperSpeed Software, Inc. (SSI), offers Premier Support to its enterprise customers. Premier Support extends Standard Support to include the added protection of 24-hours-per-day, 365-days-per-year technical support. Premier Support customers are provided a special toll-free number to receive a response from SSI’s technical support staff within one hour. Typically, a member of the support staff is immediately available. Premier Support is available as an annual subscription or on a per-event basis.

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SuperSpeed LLC is the owner of the following U.S. Patents 5577226, 5606681, 5918244, 6370615, 6629201, 6651136, 7017013, 7039767, 7111129, 7475186, 7594068, 7631139, 7886099 and other patents are pending.

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